Course Information

Introduction

This 35-day Business Operations Executive Mini Master develops advanced knowledge and practical skills required to design, manage and improve operational systems that support organizational efficiency and business performance.

The program focuses on operations design, quality control, service operations, supply chain management, process improvement and inventory management. Participants will learn how to design effective operational structures, improve service delivery, control quality standards, optimize processes and manage resources across the operational cycle.

Through practical frameworks, case studies, operational analysis and applied projects, participants will develop the ability to improve operational performance, solve operational challenges and create sustainable improvements within organizations.

The final five days are dedicated to a thesis project, where participants apply the operations management concepts and tools learned throughout the Mini Master to analyze a real organizational operations challenge and develop a structured improvement plan.

Objectives

By the end of this Executive Mini Master, participants will be able to:

1. Design effective operational systems by analyzing processes, resources and organizational requirements.

2. Apply quality control approaches to improve operational consistency, service standards and performance outcomes.

3. Manage service operations by improving customer-facing processes and operational effectiveness.

4. Optimize supply chain activities and inventory management practices to improve efficiency and resource utilization.

5. Apply process improvement methodologies to identify operational gaps and implement sustainable solutions.

6. Complete a practical thesis project that applies business operations concepts, tools and frameworks to an organizational challenge and presents an improvement plan.

Who Should Attend?

This Executive Mini Master is designed for:

1. Operations managers and senior professionals responsible for managing organizational activities and performance.

2. Supply chain, logistics and procurement professionals involved in operational planning and resource management.

3. Quality managers and process improvement professionals responsible for operational excellence.

4. Service operations managers and customer experience professionals managing service delivery.

5. Department heads, business leaders and executives seeking to strengthen their operational management capabilities.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Part 2 / 7

Understanding Quality Control Principles

- Exploring the role of quality control in operational success.
- Understanding quality standards, controls and performance requirements.
- Identifying factors that affect operational quality.


Applying Quality Control Methods

- Using quality tools to monitor and improve operational performance.
- Identifying defects, variations and process issues.
- Developing corrective actions to improve quality outcomes.


Building Quality Control Systems

- Establishing quality monitoring approaches within operations.
- Improving consistency through standards and procedures.
- Supporting continuous quality improvement.

Part 3 / 7

Understanding Service Operations Management

- Exploring the principles of managing service-based operations.
- Understanding customer expectations and service delivery requirements.
- Identifying factors that influence service performance.


Designing Effective Service Processes

- Analyzing service journeys and operational interactions.
- Improving service workflows to increase efficiency.
- Creating consistent service delivery approaches.


Managing Service Performance

- Measuring service quality and operational outcomes.
- Identifying service improvement opportunities.
- Developing approaches to improve customer and operational results.

Part 4 / 7

Understanding Supply Chain Operations

- Exploring supply chain principles and their impact on business performance.
- Understanding the movement of materials, information and resources.
- Identifying key factors affecting supply chain effectiveness.


Managing Supply Chain Activities

- Improving coordination between suppliers, operations and customers.
- Understanding supply planning, logistics and operational requirements.
- Reducing delays and improving supply chain reliability.


Optimizing Supply Chain Performance

- Analyzing supply chain risks and improvement opportunities.
- Developing strategies to improve efficiency and responsiveness.
- Supporting better operational decision-making through supply chain insights.

Part 5 / 7

Understanding Process Improvement

- Exploring the principles of continuous process improvement.
- Understanding the relationship between processes, efficiency and performance.
- Identifying opportunities to improve operational workflows.


Analyzing and Improving Processes

- Mapping current processes to identify gaps and inefficiencies.
- Applying structured improvement approaches.
- Developing solutions that improve productivity and quality.


Implementing Process Improvements

- Creating improvement plans with clear actions and responsibilities.
- Monitoring improvement results and performance changes.
- Building practices that support continuous improvement.

Part 6 / 7

Understanding Inventory Management Principles

- Exploring the role of inventory management in operational performance.
- Understanding inventory planning, control and optimization.
- Identifying the impact of inventory decisions on business efficiency.


Managing Inventory Performance

- Applying methods to improve inventory accuracy and availability.
- Balancing stock requirements with operational needs.
- Reducing waste, shortages and unnecessary inventory costs.


Improving Inventory Systems

- Developing approaches to monitor and control inventory activities.
- Using inventory information to support operational decisions.
- Creating improvement plans for inventory effectiveness.

Part 7 / 7 Executive Mini Masters Thesis

Business Operations Improvement Thesis

Day 31: Thesis Definition and Planning

- Identify an organizational operations challenge related to the topics covered during the Mini Master.
- Define the thesis problem statement, objectives and expected outcomes.
- Establish the scope, methodology and approach for the thesis project.


Day 32: Research and Operations Analysis

- Collect relevant information about the selected business operations challenge.
- Apply operations design, quality control, service operations, supply chain, process improvement and inventory management frameworks learned during the program.
- Analyze current operational practices, gaps and improvement opportunities.


Day 33: Developing Operations Solutions

- Develop recommendations to improve operational effectiveness.
- Create an implementation roadmap with actions and responsibilities.
- Define measures to evaluate operational improvement outcomes.


Day 34: Thesis Writing and Final Review

- Structure the thesis document using a professional format.
- Review analysis, recommendations and operational improvement approach.
- Prepare the executive summary and final presentation materials.


Day 35: Thesis Presentation and Evaluation

- Present the completed business operations improvement thesis project.
- Receive feedback and evaluation on the proposed solutions.
- Finalize practical actions for applying operational improvements within the organization.